My Garage

Customer Reviews

When you're getting the best dealership experience around you want to tell people. We welcome you to submit your own stories or read our own.

I had a flat tire for my KTM Duke 390. I called several shops around, and Ducati Richmond were the ones that were able to fix the tire without needed to wait multiple days. They picked up my bike and the service that they provided was excellent. Definitely recommend this shop

Alejandro Escobar Garces

a week ago

I've been going to Ducati Richmond for less than a year (just recently bought a Duc) but have been a customer of their gear and apparel shop, Pacific Motosports for a while. I actually came across them when I got some gear that was not only ill fitting but dangerous from another shop in town. That's another story. The staff at Pacific was nothing but patient and forthcoming with their advice and recommendations. Fast forward and I find myself on a Ducati (who could resist after walking past such beautiful things all the time!?). I've only brought my Ducati to this shop but have had my other bike serviced at others shops. I must say that the service and effort put forth by the team at Ducati Richmond has been second to none. They're Ducati specialists and I would recommend bringing your baby to no one else!

Douglas Chang

3 weeks ago

10/10 all the way around. I've been a customer of Ducati Richmond for about 8 years now, ever since purchasing my 1098S. They have always gone above and beyond the call of duty when servicing/upgrading my baby. Rory, in particular, has been incredibly helpful and generous in several instances where I required assistance with the bike on short notice. If you're on the market to purchase a Ducati, or looking for a place to service the one you already own, look no further than Ducati Richmond! 🙌

Kevin Gordon

4 weeks ago

Every year I go to Ducati Richmond to get service on my 696 Monster. I always have a fantastic experience. They are excellent at communicating. They did a pickup for me and gave me plenty of notice to their arrival. They gave me a pickup time when my bike would be ready and called me well in advance when they needed extra time. The estimate and break down of the cost was accurate and there has never need any surprises. I arrived for pickup just as the tech was returning on my bike from a quick test drive. He got off with a HUGE smile. It felt great that the guys working on awesome bikes all day Love MY bike as much as I do! I cannot day enough about the great communication and consistent first class Service At Ducati Richmond.

Jeffrey Chiang

a month ago

Bought my Scrambler here from Stuart. Great service. And great experience from start to finish. I have been back there many times to buy more gear and am already looking at a 1260 Multistrada for next year! I recently had my 1000km service and that was a great experience. Had a chance to speak to the mechanic about some basic new owner questions and he was so helpful. Bottom line is these guys care about you as a customer and a motor cycle enthusiast and Stuart Nichol (sales) has been amazing and it’s always so good to chat with him!

Crabby Ermine

7 months ago

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