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My clutch cable broke a couple days before an important ride. Ali came all the way to Vancouver to pick up my bike and Rory fixed it within ONE day. Such amazing service from this team. Couldn't be happier.
a month ago
The best experience I've had for purchasing and servicing my motorcycle. Over the past months, since the first day I walked in looking for a motorcycle, I've been fortunate to have dealt with all the departments. Starting from the owner, sales staff, business manager and accessories dept. all the way thru to my first service, which included service/parts writer to lead technician. The professionalism and dedication of all members of staff was by far the best dealer experience I've had. What stuck with me the most and what sets them apart from other dealerships, is how they've managed to exude passion and comradery for all motorcycles and the riders who ride them. They're distinguishing themselves, that so many dealerships seem to forget, by spending the time with customer, displaying empathy and knowledge that everyone desperately wants in this marketplace. As much as one may desire the Ducati brand, it is the personell that really is the distinction here. Having had numerous experiences with various dealerships since the early 2000's and multiple bikes over the years, this dealer is setting themselves apart from the rest with simple good old fashioned "Customers First" approach.
5 months ago
Walked in today and straight up told Stuart, the Sales Manager that I only intend to compare ducati since I already have another bike in mind. He was very patient and answered all my questions even though I wasn't a potential customer.
5 months ago
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